Your data

Delete your account

Last updated: 8 October 2026

You can ask us to delete your EduWave Village account, and the personal information linked to it, at any time. This applies to accounts created on the website and in the EduWave Village Android app.

How to request deletion

  1. Email info@eduwavevillage.com from the email address you use to sign in, with the subject “Delete my EduWave Village account”.
  2. We may reply to confirm the request came from you before deleting anything.
  3. We delete your account within 30 days and email you when it is done.

Email a deletion request

If you have an active subscription, cancel it first so you are not billed again.

What we delete

  • Your profile: name, email address, role and preferences.
  • Children’s profiles you created, with their observations, milestones, sessions, incidents and uploaded files.
  • Your messages, field notes, hours and leave entries, supervision records and uploaded contracts.
  • Your access to any children’s profiles other people shared with you.
  • Usage records linked to your email address.

What we keep

  • Payment and invoice records, for up to 5 years, because South African tax law requires it.
  • Resource Hub listings you suggested that were approved. These describe public services and stay in the directory without your name.

Deleting only some information

To delete specific information without closing your account, such as a child’s profile or an uploaded file, email info@eduwavevillage.com and tell us what to remove.

See our Privacy Policy for more about how we handle your information.